DirectConnect Technology (Intellijet) Overview

OptumInsight DirectConnect, powered by Intellijet, is a web-based platform that serves as a universal portal to help payers and providers communicate more effectively, automate workflow, and drive the resolution process.

This unique and effective universal portal facilitates all erroneous claim resolution including unsolicited credit balance refunds, underpayments, and overpayments. DirectConnect:

• Automatically and systematically drives the resolution process for both the payer and provider organizations
• Provides payers and providers with the ability to communicate seamlessly and in real-time about any type of inaccurate health care claim
• Streamlines resolution process and reduces recovery turnaround time