Recovery Solution Overview

OptumInsight Recovery strategies help health plans recover monies paid in error to providers and members. More than a typical collections operation, OptumInsight provides complete resolution through flexible, relationship-oriented practices.

Our approach results in greater net recovery and up to 100 percent resolution. By providing accurate information to close accounts, we help organizations:

• Save administrative costs
• Improve provider relations
• Reduce related medical expense

Most vendors simply send letters and make phone calls. OptumInsight takes a more strategic approach to the recovery process by enlisting highly trained and tenured recovery specialists, who have positive provider relationships and engage in real-time communication via encrypted email. This approach often yields account resolution in a single call, as well as streamlined recoveries and increased provider satisfaction.