Overview

Your member portal accounts for 70 percent of member traffic. Keep them coming back by providing a more useful, transparent consumer experience that goes far beyond simple provider search. When OptumInsight Provider Lookup Online powers your portal, you enable consumers to research, gather, and compare the most current provider and hospital information, including credentials, efficiency, quality, and more. With broader functionality, your portal can:

• Help consumers make better health care decisions
• Arm current and prospective customers with deeper content, more versatility, and better value
• Become members’ predominant information resource—rather than your call center

Empower Consumers

Provider Lookup Online now offers a cleaner interface and ground-breaking functionality. Designed with the online shopping experience in mind—along with consumers’ varying approaches to it—this powerful tool enables consumers to find the right physician via multiple paths, including member preferences, Google-style searches, and shortcut links.

It also offers the flexibility to integrate complementary modules that further enhance the member experience by providing additional quality and health information, as well as mobile device access.

Comprehensive Directory Services

• Match Members to Providers:  Best Match Search offers unprecedented provider search capabilities for members by delivering relevant, personalized, actionable information to consumers. 
• Invite and Share Consumer Feedback:  Consumer Feedback provides opportunities for members to share their ideas and experiences with other members.
• Offer Directions:  Mass Transit mapping saves members time, gas, and hassle by providing mass transit alternatives to provider offices.
• Connect with Mobile Access:  Lookup Mobile enables members to use their mobile device to find a doctor anywhere, anytime.
• Inform with Provider and Hospital Ratings:  Physician Credential Quality Ratings strengthen consumer decision-making by providing synthesized information about each provider’s credentials and experience. Hospital Quality Ratings provide information on the cost efficiency, quality, and volume of hospital admissions.
• Clean and Augment Data:  Leverage Provider360 Data Services to augment the data presented on your site—fill in missing fields, align networks, or present data for both in-network and out-of-network providers.